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Can you sponsor my YouTube channel?
We certainly sponsor YouTube channels! Are you the owner of a YouTube channel and do you have 10,000 subscribers or more? Then you can submit a ticket via https://kaas.gg/ticket and request your sponsorship. Once you have submitted the ticket, we will contact you as soon as possible.
How do I add a subuser to Vulcan?
Navigate to the server where you want to add a subuser. Navigate to 'Subusers' in the menu. Press the 'Add New Subuser' button. Enter the email adress for the user you wish to invite to manage this server into the 'Email Address input
How does the task manager work?
How do I use SFTP to manage the files on my server?
How quickly do I receive an answer to my support ticket?
Almost every CheeseHosting employee has a tight ticket schedule that he has to keep. By means of this schedule you will get a anwser between 2 and 8 hours in most cases. If you have a complicated question, it can take a bit longer than usual.
What is a support ticket?
Within our customer system we have a ticket system. This system was created to answer specific questions that you would like to know from the CheeseHosting team. These can be technical quest
How do I restore a backup to my server?
Go to the server where you want to restore the backup. Navigate to 'Backups' in the menu. Click on 'Restore' next to the backup you want to restore. You can choose between 2 options: Option 1: The backup will be set in a separate folder and you can de
How do I make a screenshot?
Press the Print Screen key on your keyboard. Pressing this button creates a print screen of the entire screen, which is placed on the Windows Clipboard. Things that are placed on the Clipboard by Windows can be copied to another app, for example. We will do that. The standard app for editing images in Windows is traditionally the app Paint. Open this pro
Can I up- or downgrade my server without losing files?
Sometimes we get the question if your files keep saved when your up- or download your server. In this article, everything is explained for you. Good news, after you did the payment for your up- or downgrade the amount of ram for your server is immediately changed to the amount you paid for. The only thing you will need to do is restart your server to apply the changes. After that you can just play further. Because we only change to amount of RAM for your server, all your files, your ip, pos
Can I up- or downgrade my server during the current billing cycle?
Sometimes it’s needed to up- or downgrade your server while your running cycle. This is always possible, there's a little explenation below this. You have a tab “Upgrade” on the page of your server, with that page it’s possible to select a package to which you want to change your server to. Our system will calculate how much you have to pay extra for the current billing cycle depending on how much days are remaining until your server suspends. After the current billing cylce is done, you wi
Where are your servers located?
All our services are hosted on our own hardware. This hardware is localized in the Serverius datacenter in Dronten, Netherlands.
What is a slot?
The amount of slots your server has is equal to the amount of players which can play on your server at the same moment. Logically your server will need more ram as your server has more players on a certain moment. Warning: It’s not because your server has 100 slots set that it also supports that 100 players at the same moment. If there are many players on your server and you’re experiencing lag, your server likely exceeded its maximum amount of ram ram.